We regret to inform you that the Schooner Aurora, operated by The Newport Experience, was hit by another vessel on the water on Wednesday, June 28th. We want to assure you that no injuries were reported during the incident. However, due to safety protocols and regulations, we are unable to resume sailing until a comprehensive inspection by the Coast Guard has been completed.
The safety and well-being of our crew and passengers are our utmost priority. As a result, we have taken the necessary steps to ensure that the Schooner Aurora undergoes a thorough assessment to guarantee its seaworthiness. We are working closely with the Coast Guard to expedite the inspection process and to project a timeline for repairs. We will be reaching out to all affected parties individually.
During this time, all scheduled events and bookings will be temporarily suspended. We understand this may cause inconvenience for those who have made reservations or were planning to embark on an unforgettable journey with us. We deeply apologize for any disruption this may cause, and we assure you that our team is actively working to accommodate affected customers by offering refunds, rescheduling options, or alternative arrangements.
We appreciate your patience, understanding, and continued support during this challenging period. The Schooner Aurora has a long-standing history of providing exceptional experiences on the water, and we remain committed to maintaining the highest standards of safety and service. Our team will keep you informed of any updates regarding the inspection process, and we will strive to minimize the impact of our valued customers.
If you have any questions, concerns, or require assistance, please do not hesitate to contact our customer service team at hello@newportexperience.com. We will do our best to address your inquiries promptly.
Thank you for your ongoing support. We look forward to welcoming you back aboard the Schooner Aurora as soon as we receive the necessary clearance from the Coast Guard.
**Please note: If you have a Gift Certificate for the Schooner Aurora that expires this season, we will honor them for the 2024 season, expiring October 2024**
Sincerely,
The Newport Experience